Partner Toolkit for Reopening after COVID-19 

Since the outbreak of COVID-19, we in the tourism and hospitality industry have reexamined our industry’s safety measures. As locals and visitors express the desire to get out of their homes and back into your business, it’s important to be prepared to welcome guests safely and to ensure you, your employees, and your customers are safe. 

The three things that have been drilled into our heads since the crisis began will continue to be important. Customers, residents, and employees will be hyper-aware of the need to continue the following practices.  

  1. Hand washing  
  2. Social (or Physical) Distancing  
  3. Personal Protective Equipment  

How will you incorporate these practices when you reopen? Each of your businesses address your customers’ needs in unique ways, so careful thought should be given to how you reopen and what measures you put in place to keep yourself, your staff members, customers and visitors safe when they return to your business.  

For example, each of the following kinds of businesses will be different:

  • Restaurants, how will you space tables to avoid crowding? 
  • Entertainment venues, how many guests can you allow in your establishment at a time?  
  • Hotels, how will you reassure guests their rooms are clean and safe?  


Planning to Reopen: Best Practices 

How can you protect yourself, your employees, and your customers? In a briefing last week, Sharon Jackson, Deputy General Counsel for Indiana Governor Eric Holcomb, discussed ways to help businesses minimize risks.  

  • Develop a Written Plan 
    • Writing a plan can show that you have thought through risks in advance. A plan can also convey that you care about your customers, staff, and others.  
  • Follow Your Plan  
    • Plans that sit on a shelf and don’t get followed are worthless. Make sure you’re following your plan. It’s one thing to say you don’t want your employees to come to work if they are sick. It’s another thing to follow through with it.  
  • Communicate the plan to your employees  
    • Meet with your staff and talk about the new procedures 
    • Explain the importance of the new procedures 
    • Allow staff to ask questions to make sure they understand it fully  
    • Rehearse proper cleaning techniques with staff members  
  • Communicate what you’re doing to prepare for reopening to customers. This can go a long way in reassuring them that it is safe to return.  
    • Use your social media or email newsletters to show what you’re doing (videos of you or staff cleaning; show photos of staff wearing Personal Protective Equipment  
    • Develop signage to reinforce the new rules – this will remind customers as well as employees


Crucial Elements of a Written Plan  

The Office of Safety and Health Administration and the Centers for Disease Control teamed to prepare a document to help workplaces prepare. This document includes detailed information about how to: 

  1. Prepare an Infectious Disease Preparedness Response Plan
  2. Prepare to Implement Basic Infection Prevention Measures
  3. Develop, Implement, and Communicate about Workplace Flexibility and Protections and
  4. Implement Workplace Controls

Click Guidance on Preparing Workplaces for COVID-19 to review or download the full document. 

Click the graphic below to view our Destination Recovery Plan.

destination recovery plan


Industry-Specific Resources 

Back on Track Indiana Industry Specific Guidelines by State of Indiana - Overall resources and guidelines for each industry to reopen successfully. 

Hotel and Lodging Resources  
Safe Stay Initiative by American Hotel & Lodging Association - Industry-wide hotel cleaning standards, toolkit, guidelines, and resources. Download the entire guidelines here. 

Q&A from the American Hotel & Lodging Association by Cozen O'Connor - Questions and answers for the hotel industry for planning and return to occupancy. 

Hospitality for Hope Initiative by American Hotel & Lodging Association - View the collaboration between the hotel industry and the local, state, and federal governments. Also, on this page is a Hospital Conversion Playbook for hoteliers. 

Hotel Emergency Toolkit by The Growth Works - Use this hotel emergency toolkit to better navigate the crisis and look for ways to support your local community, develop team members, and ultimately prepare for recovery. 

Guidance for Restaurants & Bars to Maintain Healthy Business Operations by Center for Disease Control & Prevention - Brand new CDC guidelines for May 2020 as restaurants and bars begin to reopen. 

Restaurant Reopening Guidance by National Restaurant Association - Learn more about how to properly reopen your restaurant.  

Blue Water Grill Comeback Plan & Template by Texas Restaurant Association - Review a comeback business plan and template. 

 The Hoosier Hospitality Promise by Indiana Restaurant & Lodging Association - Check out what guidelines and precautions that our state is doing and promising. 

Best Practices Retail Food Stores & Restaurants by U.S. Food & Drug Administration - Healthy best practices for restaurants and employees. 

Best Practices for Reopening Restaurants by U.S. Food & Drug Administration - As restaurants start to slowly reopen, here are the best practices. 

Golf Courses 
Park & Play Program by NGCOA - Review coronavirus protocols for open golf courses. 

Farmers Markets 
Consumer Guide to Buying from Local Farmers by Purdue University - How to engage with your local farmers/farmers markets amid the pandemic. 


Indiana Resources 

Back on Track Indiana by State of Indiana - Overall information on the state of Indiana's reopening guidelines. 

Coronavirus in Indiana by Indiana State Department of Health - Stay up to date on coronavirus news in Indiana. 

Guidance for Workplaces  
“What Businesses and Employers Can Do to Prepare”  by Indiana State Department of Health - Guidance for employers during the COVID-19 response. 

Info on Indiana Testing  
Indiana’s Testing Information by Indiana State Department of Health - View Indiana's testing information and questions. 

Map of Testing Sites by Indiana State Department of Health - View map of Indiana's testing sites by county. 

Mental Health Resources  
Managing Mental Health by Be Well Indiana - Mental health support for the state of Indiana and communities around the world. 


Preventing the Spread of Coronavirus

General information about the spread of the virus is below. 

Coronavirus Information from the CDC  by Center for Disease Control and Prevention - Overall Coronavirus information brought to you by the CDC. 

How COVID-19 Spreads by Center for Disease Control and Prevention - How to prevent the spread of COVID-19 by the CDC. 

CDC Handwashing Posters by Center for Disease Control and Prevention - Posters you can print out for your place of business to promote clean hygiene. 

Social Distancing, Quarantine, and Isolation by Center for Disease Control and Prevention - National rules and guidelines for safe social distancing. 

Personal Protective Equipment Guidelines by Center for Disease Control and Prevention - Personal protective equipment guidelines to help slow the spread of coronavirus. 

Coronavirus and Travel in the United States by Center for Disease Control and Prevention - Learn about essential travel and travel recommendations within the U.S. 

Support for States, Tribes, Localities, and Territories by Center for Disease Control and Prevention - Key resources to get and keep your community open for business. 

Travel Confidently Toolkit by U.S. Travel - Health and safety is the number one concern for customers, learn how to help keep them safe and let them know that you're doing everything you can to keep them safe.